We're Hiring!

The Role

Reporting to the Head of Customer Success, as Customer Success Manager you will be the single point of contact for AssetFuture customers, understanding customer needs and opportunities. Working with the customers and internal team to ensure that the customers get all the required resources and tools to adapt the AssetFuture technology, are satisfied and referenceable.  

The major objectives of the role are to develop and own customer relationships with key clients, achieve customer retention and renewal targets and implement major initiatives aligned to AssetFuture’s Business Strategy. 

This is a hybrid role based in Sydney CBD.

What you'll be doing:

• Lead onboarding and training for new customers and manage the rollout of new solutions for existing clients
• Partner with Data, Product, and Engineering teams to align on strategic objectives and deliver measurable customer success outcomes
• Guide customers through their asset management journey, helping them improve maturity and realise continuous value
• Build deep product knowledge and ensure customers are leveraging the full capabilities of our solutions to meet their business goals
• Foster customer advocacy by identifying and nurturing product champions and brand ambassadors
• Drive adoption and engagement on the AssetFuture intelligence platform by promoting key features, insights, and opportunities for expanded use
• Manage software implementation projects, technology migrations, and effective account governance within your assigned customer portfolio
• Collaborate with the Sales team to identify and execute growth opportunities within existing accounts
• Understand customers’ business goals and technical requirements, and create strategic plans to support their success
• Achieve customer retention, satisfaction, and renewal targets
• Build strong, referenceable relationships across your customer base
• Lead adoption and optimisation of AssetFuture solutions to drive long-term customer success

To be successful in this role, you will have:

• 3-5 years of experience in a commercial customer-facing role
• Commercial acumen
• Strong Stakeholder Management capability
• Experience in account management
• Proven track record of customer satisfaction within customer-facing roles
• Self-motivated, detail-oriented mindset with a focus on achieving goals
• Excellent written and verbal communication skills
• Ability to work under pressure in an ever-evolving and fast-paced environment
• Sound time management skills and strong organisation skills
• Resourceful problem-solving skills, curiosity and willingness to learn
• A 'can do' attitude, self-directed and results orientated
• A strong team orientation and collaborative approach
• Sound awareness of Technology
• Microsoft Office (Outlook, Excel, Word, PowerPoint) 

Desirable

• Asset Management Knowledge and Experience
• 3-5 years of experience in Customer Success in SaaS based environment
• Experience in Project management/Project delivery
• Been part of technology implementations/migrations
• Exposure to writing business cases, funding requests

If you are passionate about supporting customer outcomes, are motivated by achieving customer retention and renewal targets and are a positive, collaborative team player, please click 'Apply' to let us have your CV and cover letter – we would love to hear from you. 

We are only able to consider candidates with full, permanent Australian work rights. #assetfuture

AssetFuture’s Diversity Commitment: 
AssetFuture is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.  
AssetFuture recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.