We're Hiring!

About Assetlink

From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation.

The Role

The Customer Service Desk Supervisor is an integral role to the guest experience as you will be our clients’ customers first point of contact and responsible for leading and mentoring a team. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.

The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

This role is based at Woodgrove Shopping Centre and the roster is Monday to Friday: 0.900 - 13.45. 

This position is paid in accordance with the General Retail Industry Award 2020/Cleaning Services Award 2020

Role Requirements

• Provide exceptional customer service to all customers and stakeholders daily
• Responsible for providing strong leadership to a small/medium team. Delivering coaching, mentoring and inspiration to your team to deliver the Assetlink values.
• Provide visitors with information from your vast array of knowledge regarding the location of retail stores, attractions and amenities
• Become a trusted partner and subject matter expert (SME) for the Client in your area of responsibility.
• Working closely with security, maintenance and cleaning teams
• Attend and participate in regular meetings with our Client and/or Stakeholders to report on performance-related KPIs and operational issues.
• Proactive in anticipating issues and closing out accordingly.
• Track the progress of service delivery and regularly report this to the Client representatives.
• Identify any problem areas affecting your area of responsibility and develop, implement and monitor appropriate strategies to address these issues.
• Participate as an active member of the concierge/customer service/guest service personnel.
• Undertake staff training and ensure compliance with Occupational Health and Safety requirements.
• Networking and influencing ability within promotions and marketing.
• Responding to all queries in a timely and professional manner.
• Liaise with the marketing team to maximise the use of promotional events and brand collaborations.
• Updating and maintaining retail directory features to ensure it is accurate.
• The ability to work under pressure and think on your feet to quickly resolve issues as required.

You Will Have

• Impeccable presentation and grooming.
• Have a positive and enthusiastic personality.
• The ability to work in a dynamic, fast-paced environment, whilst maintaining composure.
• Excellent verbal and written communication skills.
• Ability to create lasting impressions and meaningful relationships.
• Good knowledge of and a commitment to safe working practices.
• Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods.
• Must have valid work rights in Australia.

What we offer you:

• Reward and recognition incentives
• Ongoing training and development
• A safe and supportive working environment
• A family-oriented culture
• Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be key part of our team at Woodgrove Shopping Centre, we’d love to hear from you, click ‘Apply’.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you may be required to provide proof of vaccination as part of the Assetlink recruitment process.

Assetlink’s Diversity Commitment

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.’