We're Hiring!
Control Room Operator
- Full-Time
Full-time Opportunities Available
Location: Rouse Hill location
Roster: Availability across a 7-day roster
At Assetlink, we develop security professionals, critical thinkers, and future leaders!
Our Control Room Operators are at the heart of our operations, using advanced technology, sound judgement, and strong communication skills to keep people, property, and operations safe. Through industry-leading training, ongoing development, and clear career pathways, we equip our people with the skills and confidence to excel.
We’re redefining what Australia expects from the security industry through innovation, modern technology, operational excellence, and a culture built on respect, diversity, and genuine human connection.
We call this The Assetlink Way, and it’s why we’re recognised as a Top Employer.
If you’re looking for more than just a job behind a screen,if you want a role with purpose, responsibility, stability, and opportunities for growth, your journey begins with us.
Why Work With Assetlink?
Because here, you matter.
As an Assetlink Team Member, you are a frontline ambassador and a trusted presence, not just a number on a roster.
What We Offer You
Training, Growth & Career Pathways
- Industry-leading onboarding and refresher training
- Ongoing upskilling and professional development
- Clear pathways into senior, specialist, and leadership roles
- Opportunities across multiple sites and states
- One of Australia’s most diverse and inclusive workplaces
- Supportive leadership and strong on-site teams
- A company that looks after you on shift and off shift
- Modern incident reporting and digital platforms
- Smarter communication tools and systems
- Reward and recognition programs
- Family-oriented and wellbeing support
- Free uniforms
- A safe, respectful, and professional working environment
We’re a company with a vision to change lives, including yours.
Become the face of safety. You’ll play a key role in ensuring every person who enters the centre feels safe, welcome, and supported.
What You’ll Do
This is more than a security role, it's a position of responsibility, coordination, and impact.
As a Control Room Officer, you will be the central point of contact for security operations, using technology, communication, and critical thinking to support the safety and security of people, property, and assets.
Your day-to-day responsibilities will include:
- Monitoring CCTV, alarm systems, and other security technologies to identify and respond to incidents in real time
- Coordinating and communicating with on-site security personnel, emergency services, clients, and stakeholders
- Managing access control systems and monitoring site activity across multiple locations
- Responding promptly and effectively to alarms, incidents, emergencies, and client requests
- Maintaining accurate incident reports, operational logs, and records using digital reporting systems
- Providing professional customer service and support to clients, tenants, visitors, and contractors
- Escalating security, safety, and operational issues in accordance with established procedures
- Supporting emergency response activities and business continuity operations
- Maintaining a high standard of professionalism, communication, and attention to detail in a fast-paced environment
- Control Room experience is essential and preferably in a retail environment.
This role requires sound judgement, strong situational awareness, and the ability to remain calm under pressure while making decisions that contribute to the safety and security of our clients and communities.
What You’ll Bring
To succeed with Assetlink, you’ll need:
- A valid NSW Full Security Licence
- Current First Aid & CPR certification
- Strong communication and customer service skills
- Sound judgement and problem-solving skills
- Flexibility to work across a rotating 7-day roster
- Full working rights in Australia
Retail security experience is an advantage, but not essential.
We invest in training the right people with the right attitude.
Ready to Join a True Employer of Choice?
If you’re a motivated, community-minded professional who wants stability, growth, and a workplace that genuinely values its people, we want to hear from you.
Apply now and become part of a company that invests in your future from day one.
Assetlink Licences:
NSW M/L: 405174092 & 000105748
QLD M/L: 4475148 & 3153517
SA ISL: 279050
VIC M/L: 749-983-51S
WA M/L: 75418
ACT M/L: 17502761 & 17502763
NZ M/L: PSPLA 005808/2018
