We're Hiring!

About Assetlink

From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation.

The Role

We are looking for Part Time Concierge & Tourism Coordinator. This role is an extension of the Concierge team, working alongside them to deliver exceptional customer experience in centre. This role will be based in the Visitor Lounge, to directly support its operation, services, and importantly assisting the centre manage tourism relationships, both directly in the lounge, locally on the Gold Coast, and key tourism partnerships.

This role is based at Pacific Fair Shopping Centre and the roster is Monday to Friday 9:30 - 16:30. 

This position is paid in accordance with the General Retail Industry Award 2020, Grade 6. 

Role Requirements:

• Well-developed communication skills, both verbal and written
  • Proactive and positive communication
  • Excellent presentation skills both visually and personally
  • Well spoken and strong command of English. Additional language advantageous
  • Strong interpersonal skills
  • Understanding of sales conversations and relationship outreach
  • Ability to deal with difficult situations in a diplomatic manner
  • Ability to work with international and local customers
  • Understanding of tourism landscape
  • Reporting to the business on the performance of the Visitor Lounge
  • Identifies opportunities to improve processes
  • Understands the vision of the asset

Education/Certification:

• Experience in sales, customer service or tourism industry
• Computer skills: particularly knowledge of Microsoft word, excel and outlook, with effective management of multiple Outlook calendars and inboxes
• Formal qualification not required for this role, but advantageous

Required Knowledge:

• Basic computer skills in: Word, Excel, PowerPoint, Internet and Microsoft Outlook.
• Computer skills for internal systems including gift cards
• Knowledge of Centre’s policies and procedures
• Understanding of tourism and customer service initiatives

What we offer you:

• Reward and recognition incentives
• Ongoing training and development
• A safe and supportive working environment
• A family-oriented culture
• Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be a key part of our team at Pacific Fair Shopping Centre, we’d love to hear from you, click ‘Apply’.

Assetlink’s Diversity Commitment

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.’