We're Hiring!

About the Role:

 We are seeking a dedicated and enthusiastic Concierge team member to join our team, based at our clients site in the heart of Melbourne's CBD. Australian Retirement Trust.

The core function of this role is to create an exceptional experience for team members, members, board, executives, and guests by supporting events, community activations, tech hubs, and facilities. You will play a crucial role in ensuring our client's Hubs function optimally and are fit for purpose, keeping members' best interests at the heart of service delivery. This role is on a casual basis. 

Key Responsibilities: 

• Manage front of house services, including meeting room bookings, catering requests, and concierge supplies. 

• Handle courier requests, deliveries, and mail distribution efficiently. 

• Support events with layout, setup, and breakdown activities, ensuring seamless execution. 

• Assist with onboarding and offboarding activities, including building inductions and access card management. 

• Maintain high standards of customer service and satisfaction through effective communication and problem-solving. 

• Maintain and manage inventory of office supplies/uniform, ensuring stock levels are adequate and reorder as necessary. 

• Assist in the implementation and communication of emergency procedures, ensuring all team members and guests are informed and prepared. 

What We Are Looking For: 

• Excellent Communication Skills: Well-developed verbal and written communication skills, with the ability to interact effectively with a diverse range of people. 

• Strong Interpersonal Skills: A friendly, pleasant, and outgoing demeanour, with the ability to build positive relationships and handle difficult situations diplomatically. 

• Attention to Detail: High level of accuracy and attention to detail in managing tasks and processes. 

• Organisational Skills: Ability to manage multiple tasks efficiently and prioritize workload effectively. 

• Professional Presentation: Well-groomed and professional, with excellent personal presentation skills. 

• Positive Attitude: A motivated and positive approach to the role, with a willingness to support and improve processes. 

• Technical Proficiency: Basic computer skills, particularly in Microsoft Word, Excel, PowerPoint, and Outlook, as well as familiarity with internal systems. 

What We Offer: 

• A dynamic and supportive work environment. 

• Opportunities for professional growth and development.